Refunds & cancellation

1. Overview

This policy explains cancellations and refunds for Visible Yorkshire paid services. It forms part of our Terms of service.

2. Free Call Check

The free Call Check costs nothing. There is nothing to refund. You can ask us to delete your lead data — see Privacy.

3. Job Map Report (one-off digital service)

Reports are bespoke digital content prepared for your business. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day cooling-off right for digital content can end early if you agree to delivery beginning and acknowledge that you lose the right to cancel once delivery starts.

• Before we start work: if you cancel immediately after payment and we have not begun the report, we will refund in full
• Clarity guarantee: if after delivery you (or your web person) do not know the next three jobs from the report, email within 7 days and we will revise it or refund — we sell clarity, not rankings
• After we start or deliver: other refunds are discretionary, except where the report is not delivered or is fundamentally not as described
• Target delivery is about 48 hours after payment and any details we need

4. Top 3 Fix Week

Scoped implementation of up to three items from your Job Map — not a full rebuild. Scope is agreed in writing before work starts.

• Cancel before work starts → full refund
• Work partially complete → we may offer a partial refund reflecting work already done
• Work complete as agreed → no refund, but we will fix genuine defects in our implementation at no extra charge if you tell us within 14 days

5. Monthly Pulse

• Recurring subscriptions can be cancelled any time before the next billing date
• You keep access for the period already paid
• We do not normally refund the current paid month once it has started

Cancel by emailing Contact details coming soon or via Stripe customer portal if we provide one.

6. How to request a refund

Email Contact details coming soon with:

• Your name and business name
• Order / Stripe receipt email
• Reason for the request

Approved refunds are returned to the original payment method via Stripe, usually within 5–10 working days after we approve.

7. Statutory rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 (for example, services to be performed with reasonable care and skill). Business customers may have fewer consumer protections; we still aim to be fair.

8. Chargebacks

If something is wrong, contact us first so we can fix it. Unwarranted chargebacks may lead us to refuse future work.